Returns & Refunds

Oksiwalux provides a 30-day window for free returns & exchanges.

1. If you are not satisfied with your purchase within 30 days of order delivery, please send us your order details (with the problem specified) to: support@oksiwalux.com. We'll respond within 1 business day to address your issue.

2. Since Oksiwalux offers free shipping for its orders, returns & exchanges of orders beyond the 30-day free return & exchange window will be charged a 20% restocking fee of the original product price.

3. The shipping fee for orders to be returned & exchanged within 30 days of order delivery will be covered by us.

30-day return & exchange eligibility is subject to the below situations and scenarios only:

  1. Defective order received
  2. Damaged order received
  3. Product quality issue. 
  4. Different products received.
  5. Missing parts, dead LEDs.
  6. Products are not to your satisfaction.

Exceptions / non-returnable items
Packages that are returned to us by the carrier due to its incomplete or incorrect addresses, or if the recipient refuses to receive the delivery,.
Unfortunately, we cannot accept returns on sale items or gift cards.

How to request and fulfill a return or exchange

  1. Customers MUST contact Oksiwalux at support@oksiwalux.com first for a return/exchange request.
  2. Customer will also be informed via email if the return request is rejected.
  3. If the return is accepted, Oksiwalux will send a return shipping label via email. You must return your orders to the address below:  #503, Blk B-C, Shanhaiyunhui Industrial Park, Bantian Str, Longgang District, Shenzhen City, Guangdong Province, China
  4. Postcode: 518129   Recipient:Steve   Email: support@oksiwalux.com            Phone NO: +8618015835918
  5. Item must be packed in the original packaging with its accessories and components included.
  6. After receiving a replacement piece or set, the previous piece or set (if we did not require you to return it) needs to be destroyed. A video and picture proof will be required to show the damaged piece or set. Failing to do so, you will not be qualified for future replacements. By providing the above-required information, your replacement will be processed within 2 business days.
  7. For only-returned orders, we will issue a full refund of the original order within 1 business day after our confirmation. Please note that the confirmation process may take up to 3 business days to complete.

You can request a full refund or a partial refund for any of the following situations & scenarios:

  1. For minor product defects, shipping damage, and the like, the amount to be refunded is negotiable.
  2. Missing orders (failed to be delivered within 1 month) will be refunded in full. 
  3. If you are approved for a full or partial refund, then the refund will be processed based on the payment method you used to pay for the order. If you pay for your order with PayPal, then the refunded amount will be refunded to your PayPal account.
  4. All refunds will be issued within 1 business day upon confirmation. Please be aware that it may take 5 to 7 business days for the refund to appear in your account. All refunds will be sent back to your original order-paid account. 

  5. If you still don't receive your refund after 7 business days, feel free to contact us.

    Please contact support@oksiwalux.com if you have any questions regarding our return & refund policy.